How do I return an item?

Return Policy

We want you to be a happy customer! . If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.

Here are the details:

  • You may return it by mail for a full refund within 30 days of the date of purchase if you include your original receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 30 days of the date of purchase to receive a refund.
  • After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value.

We do not give refunds, credits, or exchanges for discontinued items, or items purchased through resellers or online auctions. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable. We reserve the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.

All Returns should be addressed to:

Sister Sky
117 W. Augusta Ave
Suite 2
Spokane, WA.  99205

Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.

Your return will be processed promptly upon its arrival and all exchanges will be shipped via US Postal Priority shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, 8:00 AM to 4:00 PM PST
 
Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately:
Toll Free: 888-742-0906  or Email: info@sistersky.com
Please provide the order number along with your email address and phone number as well as a detail of the items damaged.
 

If you're returning the product because we made an error, please  please contact us immediately:

Toll Free: 888-742-0906 or Email: info@sistersky.com
Please provide the order number along with your email address and phone number as well as a detail of the items that were shipped in error.
 
In both cases, your order will be corrected immediately.